Policies & Procedures
Terms of reference
Download PDF: Terms of reference
Download PDF: Organization Structure
Download PDF: Impartiality
Quality Policy Statement
Management and staff of Carbon Check are committed to excellence in the provision of impartial and competent DOE services covering CDM requirements, CDM validation and verification focusing in Africa and Latin America. Our overall commitment to the success of the business and its service rests on two main pillars, being impartiality and competence, whilst also supported by openness, responsiveness and clearly defined responsibilities.
Top management is committed to impartiality in all DOE activities, and believes that the importance of impartiality in carrying out its verification, validation and certification activities. It is our policy to actively manage conflict of interest through an Impartiality Management process.
In all client dealings we maintain confidentiality, and it is our policy to manage this through legally enforceable agreements with all role players and to safeguard the confidentiality of all information obtained or created during our DOE activities.
In providing these services we are committed to achieving and exceeding client satisfaction and effective and efficient management through the adoption of a management system based on ISO/IEC 17021 and ISO 14065, and in compliance with the applicable CDM requirements.
This policy shall be deployed through ensuring the CMS is understood, implemented, maintained and continually improved, including a quality management approach based on ISO 9001, and through setting and reviewing objectives.
Complaints, Disputes and Appeals
Download PDF: Complaints, Disputes and Appeals
Other Policies and Procedures
Our policies and procedures include:
- Quality administration management
- Action problem management
- Management system audit procedure
- Document and record control
- Legal requirements management
- Information and confidentiality management
- Programme and planning process
- Application and planning process
- Validation/Verification planning process
- Review and decision making process
- Impartiality management process
- Complaints, appeals and disputes